Patient Rights & Responsibilities
Your rights as a patient include the right to:
- Access services regardless of race, color, creed, sex, sexual orientation, gender identity or expression, age, national origin, religion, disability or source of payment for care.
- Receive respectful care that recognizes your personal dignity and cultural and spiritual beliefs.
- Have a family member or person of your choice, including your physician, be notified of your hospital admission.
- Designate whomever you choose to visit you in the hospital, including but not limited to a spouse, family members, a domestic partner (including a same-sex domestic partner) or a friend.
- Receive care in a safe setting, free from all forms of abuse and harassment.
- Access protective services.
- Expect personal privacy and confidentiality for your health care information.
- Participate in treatment planning, including the right to request or refuse treatment.
- Make informed decisions regarding the testing and treatment you wish to receive.
- Have your health care providers comply with your advance directives, including living wills, powers of attorney for health care and Nebraska Emergency Treatment Orders (NETO) / Physician Orders for Life-Sustaining Treatment (POLST).
- Be notified of whether or not your insurance will cover your inpatient care.
- Receive individualized treatment for your pain.
- Be free from physical and/or chemical restraints that are not necessary for medical/surgical care or behavioral management.
- Access spiritual care services.
- Be informed of your health status, prognosis and treatment options.
- Know the identity and professional status of individuals providing health care services.
- Access your clinical health records.
- Receive a timely response to any concerns regarding the care and services provided to you.
- Receive information in a manner tailored to your age, language and ability to understand.
- Access language interpreting and translation services.
- Receive information in a manner that meets your needs based on vision, speech, hearing or cognitive impairments.
Your responsibilities as a patient include the responsibility to:
- Provide complete and accurate information about your medical condition and history to the best of your ability.
- Comply with hospital rules and participate in the agreed-upon treatment plan.
- Treat other patients and health care providers with respect and consideration.
- Ask questions when you do not understand your plan of care or what you are expected to do.
- Make sure you receive the results of all tests and procedures.
- Understand the consequences if treatment is refused or the provider’s instructions are not followed.
- Promptly pay hospital bills. If you cannot make prompt payments, contact the patient accounts department at the number provided on your bill.
Designate a Health Partner
When you are admitted, we ask that you designate a health partner. Your health partner is encouraged to be present during your stay and at discharge to help you be successful in your plan of care. Your health partner may or may not be your legal representative with power of attorney for health care.
The role of the health partner is to:
- Be your advocate and provide support.
- Ask questions, remind you of instructions and help make decisions.
- Be present when education regarding your care needs is provided and your discharge plan is reviewed.
- Facilitate communication among your family members and hospital staff.
If you have already prepared a power of attorney for health care, living will or NETO/POLST, please ask a family member or friend to bring copies of these documents to the hospital. The chaplain will visit with you about the documents and make sure they are added to your medical record.
If you have questions or would like to complete an advance directive while you are here, please ask a staff member to assist you in this process.
After your dismissal, a summary statement from the hospital will be mailed to your home. If you provided the hospital with insurance information, your insurance company will be billed. You may also receive separate bills from physician groups that participated in your care. More information on billing and insurance questions.
Please share any concerns, complaints or grievances with your caregiver or the department supervisor. If your concerns cannot be resolved, call (712) 396-6222 and ask to speak with a hospital administrator.
For information on filing a complaint, call Iowa Department of Inspections & Appeals at (515) 281-4115.